Payments & Refunds

Payment

HB Studio accepts cash, personal checks, travelers’ checks, money orders, Visa, Discover, MasterCard, and wire transfers. A fee of $25 is payable for all wire transfers.

We accept credit card payments online and by telephone for registration fees, class tuition, and audition fees only.

Audits must be paid in person on the day of the class.

Course Fees

Students must register for the entire term and the full course fee must be paid upon registration. Students paying by wire transfer must provide proof of the transfer within 48 hours of registration.

Audits may not be applied to enrollment fees.

Late Registration

A student may register for a course up to three weeks after the term begins as long as there is still space available in the class. The full class fee will apply.

Returned Checks

HB Studio charges a handling fee of $25 (cash only) for processing returned checks. The fee applies to any check that is not accepted by the bank or institution on which it is drawn, regardless of the reason. If your check is returned more than once, you must pay all fees in full by cash or money order before you will be allowed to attend class or register again. If more than one check is returned, you must make all future payments by cash, money order, or credit card (Visa, Discover or MasterCard).

Refunds, Withdrawals, Transfers & Credits

For Studio Classes there are no refunds, credits, or withdrawals as of the first day of class for which you are registered. The Studio will approve and process requests for refunds, credits, and withdrawals only through the DAY BEFORE your first day of class. Schedule changes must be made in person or by phone.

Programs under The Hagen Institute, Workshops and Special Programs may have separate policies regarding refunds and/or withdrawals. These policies will be indicated within each program’s enrollment details.

Exceptions

Withdrawal for Illness or Military Service: A student may withdraw after the first class for (1) serious illness or (2) military service. To request a refund or a credit you must submit a letter to the Student Affairs Committee at studentaffairs@hbstudio.org. The committee meets once a week to review requests. You must include a medical certificate in the case of illness, or induction papers in the case of military service. Written documentation must be received within three weeks of your withdrawal. Specify in your letter the date of the last class attended. Otherwise, consideration for withdrawal will be retroactive only to the date that the Studio receives your request letter. All decisions of the Student Affairs Committee are final.

Scholastic Drops

An instructor may determine that the level or format of a class is not appropriate for a particular student. The instructor may then request, at his or her discretion, that the student withdraw from the class as a “scholastic drop.” In such a case, the student will receive a refund for the remaining classes or may transfer to another class or level. Instructors may also determine whether or not a student should continue in a class from term to term.

Transfers

Students with an unforeseen conflict may request a transfer to another class at the same level and department as long as there is available space in the class. Transfers are granted at the discretion of the Student Affairs Committee. A fee of $27 will apply for all transfers initiated after the term has started. Please contact the Student Affairs Committee at studentaffairs@hbstudio.org. Transfers are not allowed past the third week of the term–Classes are not transferable between terms or from term to term.

Credits

School Account Credits expire one year from the date in which they are issued, and may be applied only for enrollment in another class or workshop, not for audits or auditions, registration fees, space rentals or merchandise.